> For the complete documentation index, see [llms.txt](https://docs.outpaint.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.outpaint.io/faq.md).

# faq

### Returns

**Do you handle refunds? What is your return policy?**

Each product is a custom order so we currently don't support returns unless there are flaws in craftsmanship.

**What is your sizing?**

Sizing will be provided on product page but we try not to reinvent the wheel and have hand tried severals prominent US brands to get our sizing with a proper fit. Please reach out if you have preferences and we can try to improve on our releases.

**Are there physical stores?**

Not yet. But we do plan to attend or have a presence at several Ethereum conferences in major cities starting late 2024. If you're going to be at an event we have not listed, reach out for partnerships opportunities.

### Payment

**How do you handle payments?**

Outpaint uses [Coinbase Commerce](https://www.coinbase.com/commerce) to handle payments so as a customer you can pay in any of the accepted cryptocurrencies supported by the platform.

### Shipping

How long does it take to get my order?

We typically ship your custom order in weekly batches from payment date so we expect an estimate 2-3 weeks excluding delays initially until we can refine or delivery dates.